Frequently Asked Questions (FAQ)
Order & Payment
How can I order in the shop?
Select the desired products, add them to the shopping cart, and follow the order process to completion.
An order is also possible without a customer account.
What payment methods are offered?
We offer common and secure payment methods, including:
- PayPal
- Credit card
- Klarna
- Shop Pay
- Apple Pay
- Google Pay
The available payment methods will be displayed to you at checkout.
Can I change or cancel my order afterwards?
As long as your order has not yet been shipped, changes or cancellations can usually be made. Please contact us as soon as possible.
Orders placed by 2:30 PM on weekdays are usually handed over to the shipping service provider.
Cancellations after 2:30 PM may incur additional costs.
Shipping & Delivery
How long does delivery take?
Delivery time is usually 2–4 business days within Germany, unless otherwise specified for the respective product.
Which shipping service provider is used for delivery?
Shipping usually takes place with a reliable parcel service, e.g.:
- DHL
- DPD
- GLS
Are there shipping costs?
Yes, shipping costs apply.
These will be displayed to you transparently in the shopping cart and at checkout.
Detailed information on shipping costs can be found on our shipping overview.
Can I track my delivery?
Yes, after shipping you will receive a shipping confirmation by email with a tracking number that you can use to track your delivery.
Returns & Revocation
Can I return my order?
Yes, you have a statutory right of withdrawal.
All details can be found in our revocation policy.
How does a return work?
Please contact us in advance to register the return.
After receipt and inspection of the goods, a refund will be issued.
When will I get my money back?
The refund is usually processed within a few business days after receipt of the return, via the originally chosen payment method.
Products & Application
Are the product descriptions binding?
We strive for the most accurate and up-to-date product descriptions possible.
Technical data is for guidance. Colors may deviate from reality due to different screen displays.
We assume no liability for the application of the products and refer to the respective manufacturer's technical data sheet for any questions.
Are the products suitable for professional use?
Many of our products are suitable for professional use in crafts and construction. Please refer to the respective product information for details.
Where can I find technical data sheets?
Technical data sheets are linked to the respective products or can be provided upon request.
Customer Account
Do I have to create a customer account?
No, an order is also possible as a guest.
However, with a customer account, you benefit from a simpler order overview.
How can I reset my password?
Use the "Forgot password" function in the login area to set a new password.
Contact & Service
How can I contact customer service?
You can reach us via the contact form or by email.
Our contact details can be found in the imprint.
When is customer service available?
Our customer service is generally available on weekdays.
Inquiries will be processed as quickly as possible.
